FAQs
My product was melted when it was delivered to me. What should I do?
Products such as the Moringa Oasis Styling Butter may melt easily in warmer weather during transit. We do our best to ensure your order does not melt on its way to you, but due to the organic nature of our products, melting is beyond our control. To minimize the risk of melting, please provide the shipping address of a location where the mail is delivered indoors. Use as directed after the product solidifies and be sure to store your products at room-temperature.
Does my hair have to be natural to use your product?
No, we service all hair types from natural, to transitioning, to chemically treated.
Are your products free from added sulfates, parabens, and pthalates?
YES! All products are hand-crafted with the best ingredients for your hair and/or beard.
What are your products made with?
On each product's page, the ingredients are listed for that specific product.
When can I expect to receive an order confirmation?
You will receive a confirmation email for your order immediately after purchase. You will receive another email containing tracking information when your order has completed processing. Please allow an average of up to one week (7 days) from the time of your purchase to receive an email concerning tracking information. Orders placed during a sale, promotion or holiday may take longer to process, thus resulting in a delay in receiving your tracking information.
I haven’t received my order yet. Where is it?
All products are hand-crafted to order and are shipped via USPS within the continental USA after the 7-10 business day processing period. Some orders may be shipped prior to the 7-10 business day processing period. Processing time does not include shipping time. Orders placed during a sale, promotion or holiday may take longer to process and ship. Please track your order using the tracking number that was provided. If your order indicates that it has been delivered but you have not received it, please contact USPS for further guidance. If your order states it is en route to you for more longer than 6 weeks, reach out to support@rxhairnaturals.com for a replacement order. The tracking information will be confirmed at the time of inquiry.
What should I do if my order has been in transit for longer than 6 weeks?
If your order has been listed as in transit on the USPS tracking site for longer than 6 weeks from the date you received your tracking information, reach out to support@rxhairnaturals.com with the name you used to order or your order number. We will reship your product out to you.
If your tracking information indicates that the item has been delivered, we will be unable to resend your product. There are no exceptions to this clause.
Do you ship internationally?
Unfortunately, at this time we do not provide international shipping.
I am not satisfied with my purchase; can I receive a refund?
Unfortunately, we do not accept returns, exchanges or provide refunds. Please email us at support@rxhairnaturals.com to let us know how we can improve our services for your next purchase. We are a new company and always open to constructive feedback to ensure we are keeping our RxHair family happy!
I want to submit photos and videos of my hairstyle achieved using RxHair products to be featured. How can I do that?
Email us at support@rxhairnaturals.com with the subject line “RxHair Feature” or DM us on one of our social media pages. We’d love to feature you!